Contact ItReserve Support
Email, telephone, and a contact form — use whichever works best for you. Our team responds within one business day.
Send a message
Use the form below for module enquiries, technical questions, billing questions, and account management requests. All fields except company are required.
Contact details
81000 Podgorica
Crna Gora (Montenegro)
PIB: 64928153 · CRPS: 4-0089267/X
Support hours
| Email support | 24/7 (responses Mon–Fri) |
| Telephone | Mon–Fri, 10:00–17:00 CET |
| Email response SLA | 1 business day |
| Technical escalation | 2 business days |
| Billing enquiries | 3 business days |
What we can help with
- Module activation and dashboard access
- Reservit API key setup and troubleshooting
- Module configuration and rule setup
- Billing, invoices, and subscription changes
- Data export and GDPR requests
- Subscription transfers between properties
- Reservit API compatibility questions
Support questions
Common questions about getting help with ItReserve modules and your account.
What is your response time?
We respond to all support emails within one business day (Monday–Friday, 09:00–18:00 CET). For technical issues requiring deeper investigation, we provide an interim acknowledgement within one business day and a full diagnostic response within two business days.
Can I reach you by telephone?
Our telephone line at +382 20 218 735 is available Monday to Friday, 10:00–17:00 CET, for account and billing enquiries. Technical support for API and module configuration issues is handled by email at support@itreserve.org, which allows our team to access logs and prepare accurate, detailed responses.
What should I include in a technical support request?
Please include: the name of the ItReserve module affected, a brief description of the issue, the error message or behaviour you are seeing (a screenshot is helpful), your Reservit account region or property name, and the date and time the issue first appeared. This allows us to cross-reference your module logs and respond with a specific diagnosis rather than generic troubleshooting steps.
Do you offer setup assistance?
Yes. All new subscribers receive a setup guide by email when their dashboard is activated. If you encounter difficulty connecting your Reservit API key or configuring a module, email support@itreserve.org and our team will walk through the setup with you. Assisted setup is included in your subscription — there is no additional charge.
How do I report a billing discrepancy?
Email support@itreserve.org with the subject line "Billing enquiry", your account email address, the invoice reference number, and a description of the discrepancy. We will review your billing record and respond with a full account statement and, where a discrepancy is confirmed, a corrected invoice within 3 business days.
Not yet a customer?
Browse the ItReserve module catalogue. Add to cart, complete checkout, and your dashboard is ready within 24 hours.