Module dashboard access
Access Your ItReserve Module Dashboard
ItReserve sends a secure, one-time access link to your registered email address each time you want to reach your dashboard — no passwords required, ever. Simply enter the email address you used when you purchased your modules, click the button below, and within a few seconds you will find a message in your inbox containing a unique link. That link opens your full module dashboard, where you can review your active Reservit module subscriptions, check your Reservit API connection status, view usage logs for each module, inspect your monthly billing history, download invoices, manage webhook endpoints and raise support tickets. The link is valid for 30 minutes and works on any device — laptop, tablet or phone. If you close the window before finishing, just request a new link here. We never store or transmit your Reservit credentials through this form.
What's in your ItReserve dashboard
Active module subscriptions
See every module you have subscribed to, its current status, the next renewal date and the monthly cost. Pause or cancel individual modules without affecting the rest of your subscription stack.
Reservit API connection status
Check whether your Reservit API key is valid and active. See the last successful sync timestamp for each module, and re-enter or rotate your API key at any time without re-purchasing.
Usage and activity logs
Review per-module activity logs — API calls made, data synced, events triggered and any errors encountered. Logs are retained for 90 days and can be exported as CSV for your own records.
Billing history
Access a full record of every monthly charge, the modules covered, the billing period and the amount debited. All amounts are shown in EUR including applicable VAT where required.
Invoice download
Download a compliant PDF invoice for any billing period. Invoices are issued by ItReserve d.o.o. in Montenegro and include all legally required fields for EU business accounting purposes.
Support tickets
Raise a support request directly from your dashboard. Tickets are linked to your account and specific module, so our team has full context when they respond — typically within one business day.
Connecting your Reservit account to ItReserve
The first time you open your ItReserve dashboard after purchase, you will be prompted to enter your Reservit API key. This key is the credential that allows ItReserve modules to read and, where applicable, write data to your Reservit account on your behalf. You can find your Reservit API key by navigating to the Settings section of your Reservit back-office, then selecting the Integrations or API tab. The key is a long alphanumeric string — copy it carefully and paste it into the ItReserve dashboard field.
ItReserve stores your Reservit API key in encrypted form in our secure EU-hosted infrastructure. The key is used only to make API requests authorised by the modules you have purchased. ItReserve never shares your key with third parties, and never uses it for any purpose beyond the modules listed on your dashboard. If you rotate your Reservit API key at any time, you can update it immediately in the ItReserve dashboard without any service interruption longer than the time it takes to paste the new key.
Different Reservit plans expose different scopes of their API. ItReserve modules require the scopes relevant to each module's function — for example, the Yield Manager module requires read access to availability and rates, while the Invoice Module requires read access to reservation and folio data. The Reservit connection guide explains exactly which scopes are needed for each module and how to confirm they are enabled in your Reservit account settings.
If your Reservit account is on a plan that does not include API access, please contact your Reservit account manager to request an API-enabled plan before purchasing ItReserve modules. API access is available on Reservit's Professional and above tiers. Our support team can advise on which Reservit plan level is required for the specific modules you are interested in.
Troubleshooting dashboard access
I entered my email but didn't receive a link
First, check your spam or junk folder — automated emails from new domains sometimes land there. The sender address is noreply@itreserve.org. If you still don't see it after 5 minutes, make sure the email address you entered exactly matches the one you used when you purchased your module. Email addresses are case-insensitive but must match character-for-character. If you are still stuck, contact our support team with your order reference and we will manually verify your account.
I don't remember which email address I used
Check your email inbox for the original order confirmation from ItReserve — it was sent to your registered address immediately after purchase. The subject line is "Your ItReserve order is confirmed". If you cannot find that email, contact support with your company name or Reservit account email and we can look up your record.
The access link expired before I could use it
Access links are valid for 30 minutes from the moment they are sent. If yours has expired, simply return to this page and request a new one. The new link will be sent to the same registered address within seconds. There is no limit to how many access links you can request.
My dashboard shows modules as "inactive" or "error"
This typically means your Reservit API key has expired, been rotated, or the permission scope has changed. Open the dashboard, navigate to the API Connection section, and re-enter your current Reservit API key. If the error persists after updating the key, check that your Reservit account is on an API-enabled plan and that the relevant scopes are activated. Our Reservit connection guide lists the required scopes for each module.
I purchased a module but it doesn't appear in my dashboard
Module activation typically completes within 2 hours of purchase. If more than 24 hours have passed and the module is still not visible, contact support with your order reference number (format IR-XXXX from your confirmation email). Include the email address you used at checkout and the name of the module you purchased. We'll verify the order and manually activate the module on your account.
Frequently asked question
Why doesn't ItReserve use passwords?
ItReserve uses a secure link authentication model — sometimes called "magic link" authentication — instead of traditional passwords. When you request access, we generate a unique, time-limited token linked to your registered email address. That token is embedded in the link we send you. When you click the link, our system verifies the token is valid, unexpired and matches your account, then grants you a short-lived authenticated session.
This approach is more secure than passwords for several reasons. First, there is nothing for an attacker to steal — no password database to breach, no credential stuffing risk. Second, because the link is time-limited to 30 minutes, an intercepted link is of very limited value. Third, the link only works once — it is invalidated the moment it is clicked. Fourth, every access event is logged against your account, so you can see exactly when and where your dashboard was accessed.
For a tool that manages your Reservit API key and subscription billing, we believe secure link authentication is the right approach. Hotel operations teams often share email aliases; with password-based authentication this creates credential-sharing risks. With link authentication, access is auditable, time-bounded and tied to whoever controls the email inbox — matching how hotel IT security typically works in practice.